Thinking of Switching Strata Managers?
We understand that sometimes things don’t work out or your expectations are not being met by your current strata management company. Our goal is to create a well-managed, financially stable, and well-maintained strata for everyone. By exploring better options, we can take a proactive step towards a more efficient and transparent strata management experience.
A change now could bring long-term benefits to all owners, request a quote today from us.
Pro-Active Strata Management is one of best which i have a pleasure to deal with, They are looking well after my property and managing whole complex effortless for a good price. Thank U!
Big thanks to our new property manager Hannah Law, the few issues we have had recently have been dealt with very efficiently and in a timely way. You are a happy and pleasant person to deal with, thanks Hannah.
We have been doing business with Pro-Active Strata Management for a few years.We are so happy to have business with them, really professional they are.
Dealing with Kathleen Pineda in accounts was a pleasure and she swiftly & professionally dealt with all my matters. Thank you!
A client of ours use Pro-Active Strata Management to look after their strata needs. We've been dealing with this business since January 2025 and have found them extremely good to deal with. Ruth is their accounts payable person who deals with our invoices. They are very quick in making their payments and communication with them is of a high standard. We would highly recommend their business to anyone that needs strata management.
As a contractor working with Pro-Active Strata Management, Bay Electrical Services has consistently experienced a high level of professionalism and efficiency. Their team (especially Hannah, Christel & Ruth) excels in managing jobs with precision and clear communication, ensuring that every job runs smoothly from start to finish.One of the standout aspects of working with Pro-Active Strata Management is their prompt payment process (Thank you Ruth 🙂 ) . They understand the importance of timely payments for contractors and always ensure that invoices are settled quickly, which is greatly appreciated.Overall, Pro-Active Strata Management is a pleasure to work with, and we highly recommend them to anyone looking for reliable and efficient strata management services.
As a professional property maintenance provider I have been working with property managers at Pro Active Strata now for almost a year. My interactions with them have always been positive, professional and timely.Thanks especially to Rebecca Fabjanski for her prompt responses and bright positive approach when problem solving. I highly recommend these guys
I recently paid our quarterly strata levy fees twice by accident. Once i notified Rebecca at Pro-Active Strata Management, the second/duplicate payment was refunded back to us the very next day.Thank you again Rebecca and your Pro-Active team for your fast and efficient service - much appreciated.Regards,Mark
Dealt with Ruth in Accounts Payable and she was fast and efficient and a pleasure to deal with!
Excellent service all the time. Our strata manager Rebecca Fabjanski and the team are outstanding, always get back to me very promptly when I make an enquiry. And the finance team is also very good. These are the best strata managers I’ve used and I have owned a lot of properties. Thank you Proactive from Robyn
Great Strata Company to deal with. Ruth is always very polite and helpful. 5 star service from everyone including David and Thalia.Professional Garage Door Servicing
Rebecca has been a wonderful manager for our Strata complex. She is a wonderful resource for our team and always available to answer our many queries. She is a cool head with the many issues we face with such a large complex with some unusual circumstances we face. We would not have been able to manage without her. Highly recommended!!!
Do Any Of These Statements Resonate With You?
- “Our strata deserve a management team that is proactive, transparent, and responsive. While our current strata manager has served us, we have noticed areas where service could be improved. I believe it’s time to consider a change that will better support our community’s needs and financial well-being.”
- “Over the past year, we have experienced delayed responses to important maintenance requests, a lack of transparency in financial reporting, and an overall decline in service quality. As a result, maintenance costs have increased, and issues such as [specific example: leaking roofs, security concerns, etc.] have been left unresolved for months. These problems affect our property values and overall living conditions.”
- “By selecting a more proactive strata manager, we can ensure timely maintenance, clearer financial oversight, and better overall service. Other strata communities that have switched have reported better budgeting, improved property conditions, and a more engaged management team.”
What To Look Out For
Here are some warning signs that it might be time to change strata management companies:
- Licensing: The strata manager should be qualified and licensed, which provides peace of mind. Even if licensing is not compulsory, the manager and support staff should have relevant qualifications.
- Finances: The financial management should be transparent and ethical. Investigate further if you notice discrepancies or have difficulty obtaining clear financial reports.
- Responsiveness: A lack of timely responses could indicate that your building is not a priority for the strata manager.
- Emergency Management: The provider should have an effective 24/7 emergency handling process in place.
- Maintenance: Poor maintenance of common areas such as an unkempt pool or overgrown lawns, indicate a need for a more effective manager.
It can be difficult to determine if your experience is normal or a red flag, but communication issues and inaction are common complaints.
Other issues that may indicate the need to change strata management companies include:
- Substantial levy arrears: While some late payments are expected, significant budget shortfalls due to unpaid levies indicate poor management.
- Shabby common areas: Run-down common areas suggest that the strata manager is not handling maintenance requests effectively.
- Late AGMs: The Owners Corporation is required to hold an AGM annually, within three months of the end of the financial year. Failure to do so can cause issues.
How to Switch Strata Management Companies
- Review the Current Strata Management Agreement check the terms of the contract with the existing strata manager. Identify the termination clauses, notice period, and any penalties for early termination. Ensure compliance with the contractual obligations before proceeding.
- Obtain Quotes from New Strata Management Companies Research and obtain multiple proposals from alternative strata managers. Compare fees, services, and reputation to find the best fit.
- Notify the Current Strata Manager Issue a formal notice of termination as per the contract terms. Request a handover of documents, financial records, and keys to the new manager.
- Engage the New Strata Manager Sign a new management contract. Ensure a smooth transition of responsibilities, including financial accounts and maintenance records.
Changing strata managers can be uncomfortable, so make sure that the current strata manager is aware of the decision before the meeting and that all owners are aware of the reason for the change. It’s also important to be courteous during the process.
Get in Touch with Us Today
Pro-Active Strata Management is ready to help you make strata management easy, so you can get on with your life.
Contact us by email or phone today.